Help Desk (Remote Support) IDP Consulting’s help desk operations are located domestically in New York. Our support engineers have been carefully selected based on their technical knowledge, communications skills, and customer services capabilities. From the day they join the firm they actively participate in a continuous training program to enrich their knowledge and strengthen their capabilities. IDP Consulting’s staff along with its patent pending diagnostic process is what sets us apart from the competition. Our secret is a unique methodology for analyzing specific criteria in determining the most appropriate engineer for each and every service request. The criteria consist partially of subject matter, knowledge of the customer’s environment, issue re-occurrence, and time requirements. Once the request is in the hand of the proper engineer, the customers have a preference in the manner in which they receive support—phone or a remote connection into the device experiencing the problem. For non-critical issues the user can request a timeframe such as during lunch hours or after hours to help minimize any productivity loss. We recognize the importance of our customer’s time and work diligently to insure technology affects their performance only in a positive manner. The Help Desk is the nucleus of IDP Consulting’s support operations. Every one of our services is coordinated, scheduled, dispatched and/or serviced through this facility. It’s the single point of contact for all issues, which can be called in to 516.620.1328 or emailed to idpsupport@idpconsulting.com.